Customer Support Manager

Job Description:

We are looking for a dedicated and adaptable Customer Support Manager to join our team at Dubai Festival City in Abu Dhabi. As a mid-to-senior level position, we require a candidate with a minimum of 7 years of experience in customer support or a related field.

Responsibilities: - Manage the customer support team, including hiring, training, and evaluating staff members - Develop and implement customer support policies and procedures to ensure efficient and effective service delivery - Handle escalated customer complaints and issues, providing resolutions in a timely and satisfactory manner - Monitor customer satisfaction levels and identify areas for improvement - Collaborate with other departments to improve overall customer experience - Analyze data and trends to make informed decisions about customer support strategies - Maintain open communication with customers and solicit feedback to continuously improve services

Requirements: - Bachelor's degree in Business Administration or a related field - Strong communication and interpersonal skills - Ability to make quick and effective decisions under pressure - Proven experience in managing customer support teams - Proficiency in CRM software and other relevant tools - Persuasion skills to influence team members and stakeholders - Ability to adapt to changing circumstances and prioritize tasks effectively

Benefits: - Free accommodation - Profit sharing - Disability insurance

Working Environment: At Dubai Festival City, we promote equality and fairness for all employees. Our goal is to create a supportive and inclusive work environment where everyone has the opportunity to succeed.

Deadline to apply: June 29, 2024

Equal Opportunity Statement: Dubai Festival City is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other characteristic protected by law. All qualified candidates are encouraged to apply.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.