Remote Customer Support Manager

Job Description:

PayPal Holdings is seeking a Remote Customer Support Manager to join our team in Abu Dhabi, UAE. This part-time position is ideal for individuals with mid-to-senior level experience in customer support, who are dedicated and adaptable.

Responsibilities: 1. Manage and oversee a team of remote customer support agents, ensuring timely and efficient resolution of customer queries and issues. 2. Develop and implement strategies to improve customer satisfaction and retention rates. 3. Monitor key performance indicators (KPIs) and metrics to identify areas for improvement and implement corrective actions. 4. Conduct regular performance evaluations and provide coaching and feedback to team members. 5. Collaborate with other departments to ensure a seamless customer experience. 6. Stay up-to-date on industry trends and best practices in customer support. 7. Handle escalated customer complaints and issues. 8. Ensure compliance with company policies and procedures.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Minimum of 6 years of experience in customer support or a related role. 3. Proven leadership and management skills. 4. Excellent communication and interpersonal skills. 5. Ability to work independently and as part of a team. 6. Strong problem-solving abilities. 7. Experience working in a remote or virtual team environment. 8. Proficiency in Microsoft Office and customer support software. 9. Dedicated and adaptable personality traits. 10. Soft skills include adaptability and cooperation.

Benefits: - Paid sick leave - Gym membership - Retirement plan

Working Environment: As a Remote Customer Support Manager at PayPal Holdings, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. Our inclusive and diverse working environment promotes teamwork and innovation.

Equal Opportunity Statement: PayPal Holdings is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected. Thank you for your interest in joining our team.

Deadline to Apply: 2024-07-03

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.