Customer Support Manager

Job Description:

We are seeking a reliable and confident Customer Support Manager to join our team at Sharjah Electricity and Water Authority in Dubai. As a part-time Associate Level position, the ideal candidate will have at least 5 years of experience in customer support roles.

Responsibilities: 1. Manage a team of customer support representatives to ensure high levels of customer satisfaction. 2. Handle escalated customer inquiries and complaints with empathy and professionalism. 3. Develop and implement strategies to improve customer service processes and procedures. 4. Monitor performance metrics and provide regular reports to senior management. 5. Conduct training sessions for new customer support team members. 6. Collaborate with other departments, such as sales and marketing, to improve overall customer experience.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. Strong emotional intelligence and negotiation skills. 3. Excellent communication and interpersonal skills. 4. Ability to multitask and work under pressure. 5. Experience working in a fast-paced customer service environment. 6. Proficiency in CRM software and other customer support tools.

Personality Traits: - Reliable - Confident

Soft Skills: - Emotional Intelligence - Negotiation

Benefits: - Free accommodation - Company transportation - Employee discounts

Working Environment: Our company culture encourages curiosity and questioning to fuel innovation and growth. We value diversity and inclusion in the workplace.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Sharjah Electricity and Water Authority is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.