Customer Support Manager

Job Description:

GameStop is seeking a dynamic and experienced Customer Support Manager to join our team in Abu Dhabi, UAE. This part-time position requires a candidate with a minimum of 8 years of relevant experience and a proven track record of providing exceptional customer support services.

Responsibilities: - Manage a team of customer support representatives to ensure the highest level of customer satisfaction. - Develop and implement customer support strategies and initiatives to improve overall customer experience. - Handle escalated customer complaints and issues in a timely and effective manner. - Monitor and analyze customer support metrics to identify trends and drive continuous improvement. - Collaborate with cross-functional teams to develop and implement customer-centric initiatives. - Conduct regular training sessions for customer support staff to enhance their skills and knowledge. - Implement best practices in customer support management and ensure compliance with company policies and procedures.

Requirements: - Bachelor's degree in Business Administration or related field. - Proven experience in a customer support management role. - Strong leadership and communication skills. - Ability to prioritize and multitask in a fast-paced environment. - Energetic and resilient personality traits. - Strong research and innovation skills. - Excellent problem-solving abilities.

Benefits: - Joining Bonus - Remote work flexibility - Paid overtime

Working Environment: At GameStop, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team members are encouraged to think creatively and contribute to the success of the company.

Deadline to apply: July 15, 2024

Equal Opportunity Statement: GameStop is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.