Customer Support Manager - Work from home

Job Description:

Duke Energy is seeking a Customer Support Manager to join our team in Abu Dhabi, UAE. This is a part-time, work-from-home position with a seniority level of mid-to-senior. The ideal candidate will have at least 7 years of experience in customer support or a related field.

Responsibilities: 1. Manage a team of customer support representatives to ensure exceptional service delivery. 2. Develop and implement customer support procedures and protocols. 3. Handle escalated customer inquiries and complaints in a timely and professional manner. 4. Monitor customer satisfaction levels and implement strategies to improve customer experience. 5. Analyze metrics and data to identify trends and make recommendations for improvements. 6. Collaborate with other departments to ensure seamless communication and coordination. 7. Train and mentor staff to enhance their skills and knowledge. 8. Keep abreast of industry developments and best practices in customer support.

Requirements: 1. Bachelor's degree in business administration or a related field. 2. Proven experience in customer support, with at least 3 years in a supervisory role. 3. Excellent communication and interpersonal skills. 4. Strong leadership and decision-making abilities. 5. Ability to work independently and prioritize tasks effectively. 6. Reliable and resourceful with a strong attention to detail. 7. Soft skills in research and cooperation. 8. Proficiency in Microsoft Office and customer support software.

Benefits: 1. Relocation allowance for eligible candidates. 2. Free food provided during working hours. 3. Profit sharing opportunities based on company performance.

Working Environment: As a Customer Support Manager, you will have the opportunity to build strong relationships with colleagues, clients, and partners in a dynamic and collaborative work environment.

Deadline to Apply: Please submit your application by June 29, 2024.

Equal Opportunity Statement: Duke Energy is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.