Customer Support Manager - Work from home

As a Customer Support Manager at Crown Holdings, you will be responsible for managing a team of customer support representatives who work remotely from home. This part-time role at a Mid-to-Senior Level requires at least 7 years of experience in a customer support or service management role.

Responsibilities: - Manage and oversee a team of remote customer support representatives, providing guidance, training, and support as needed - Monitor team performance and ensure that customer inquiries and issues are resolved in a timely and satisfactory manner - Develop and implement customer service policies and procedures to improve efficiency and effectiveness - Analyze customer feedback and data to identify trends and areas for improvement - Communicate with customers to address escalated issues and ensure high levels of satisfaction - Collaborate with other departments, such as sales and marketing, to ensure a seamless customer experience - Stay up-to-date on industry trends and best practices in customer support management

Requirements: - Proven experience in a customer support or service management role, with at least 7 years of experience - Strong communication skills, both written and verbal - Excellent analytical skills and the ability to interpret data to drive decision-making - Highly adaptable and dedicated to providing exceptional customer service - Ability to work independently and manage a remote team effectively - Experience with customer support software and CRM systems - Bachelor's degree in business, marketing, or a related field preferred

Benefits: - Paid overtime for any additional hours worked - Travel opportunities for team meetings and conferences - Remote work flexibility, allowing you to work from home or any location of your choice

Working environment: Join a company that pioneers change and sets industry benchmarks in customer support management. At Crown Holdings, we value innovation, collaboration, and a customer-centric approach to business.

Deadline to apply: July 15, 2024

Equal opportunity statement: Crown Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.