Customer Support Officer

Job Description:

JetBlue Airways is seeking a dedicated and customer-focused Customer Support Officer to join our team in Dubai. As a part-time Associate Level position, the Customer Support Officer will be responsible for providing exceptional customer service to passengers, handling inquiries, and resolving issues in a timely and efficient manner.

Responsibilities: 1. Respond to customer inquiries via phone, email, and in-person 2. Assist customers with booking flights, managing reservations, and navigating the website 3. Resolve customer complaints and issues with a positive attitude 4. Monitor flight schedules and inform customers of any changes or delays 5. Collaborate with other departments to ensure a seamless customer experience 6. Maintain accurate records of customer interactions and transactions 7. Stay up-to-date on company policies and procedures to provide accurate information to customers

Requirements: 1. 3 years of customer service experience in the airline industry 2. Independent and resilient personality traits 3. Time management and emotional intelligence skills 4. Strong communication and problem-solving abilities 5. Ability to work in a fast-paced environment and remain calm under pressure 6. Flexibility to work evenings, weekends, and holidays as needed

Benefits: - Medical coverage - Vision insurance - Paid Time Off (PTO)

Working Environment: At JetBlue Airways, we nurture an entrepreneurial atmosphere, even within an established organization. We value creativity, innovation, and a strong work ethic. Our team members are encouraged to take initiative and think outside the box to deliver exceptional service to our customers.

Deadline to Apply: May 7, 2024

Equal Opportunity Statement: JetBlue Airways is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We welcome all qualified applicants regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.