Customer Support Representative

Job Description:

HP is seeking a dedicated and resourceful Customer Support Representative to join our team in Abu Dhabi, AE. As a Customer Support Representative, you will be responsible for providing exceptional customer service to our clients, resolving any issues or concerns they may have in a timely and professional manner.

Responsibilities: - Responding to customer inquiries via phone, email, or live chat - Assisting customers with product information, troubleshooting, and technical support - Resolving customer complaints and escalations in a courteous and efficient manner - Processing customer orders and returns - Maintaining accurate records of customer interactions and transactions - Collaborating with other departments to ensure customer satisfaction - Following up with customers to ensure issue resolution and satisfaction - Contributing to customer support team meetings and brainstorming sessions

Requirements: - 1 year of experience in a customer service or support role - Excellent communication and interpersonal skills - Strong problem-solving abilities - Motivated and self-driven to provide exceptional customer service - Ability to multitask and prioritize tasks effectively - Proficient in Microsoft Office and CRM software - Planning and organizational skills - Ability to work well in a team environment and cooperate with colleagues - Resourceful in finding solutions to customer inquiries and issues

Benefits: - Visa sponsorship for eligible candidates - Joining Bonus - Company transportation to and from the office

Working Environment: At HP, we strive to cultivate leaders who foster inclusivity and mentorship. Our work environment is collaborative, supportive, and focused on professional development.

Equal Opportunity Statement: HP is an equal opportunity employer and welcomes applicants of all backgrounds and experiences to apply for this position. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, or disability.

Deadline to apply: May 8, 2024

If you meet the qualifications and are interested in joining our team as a Customer Support Representative, we encourage you to apply today.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.