Remote Customer Support Representative

Job Description:

Harman International Industries is seeking a Remote Customer Support Representative to join our team based in Dubai, AE. As a part-time Associate level position, the Remote Customer Support Representative will play a key role in providing exceptional customer service to our clients.

Responsibilities: - Respond to customer inquiries via phone, email, and chat in a timely and professional manner - Assist customers with product information, troubleshooting, and order processing - Handle and resolve customer complaints or issues with empathy and understanding - Collaborate with other departments to ensure customer satisfaction and resolution of any outstanding issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product knowledge to provide accurate information to customers - Assist in training new customer support team members as needed

Requirements: - 3 years of experience in customer support or a related field - Energetic and dedicated personality traits - Strong communication and cooperation skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer service software - High school diploma or equivalent required; Associate's degree preferred

Benefits: - Training & professional development opportunities - Visa sponsorship for qualified candidates - Paid Time Off (PTO) for part-time employees

Working Environment: Join our team at Harman International Industries and unleash your creativity in a setting that celebrates and nurtures innovation. We believe in fostering a supportive and inclusive work environment where every team member has the opportunity to grow and thrive.

Deadline to Apply: July 5, 2024

Equal Opportunity Statement: Harman International Industries is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by applicable law. We are committed to creating a diverse and inclusive workplace where all individuals feel welcomed and valued.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.