Remote Customer Support Representative

Job Description:

UGI is seeking a motivated and energetic Remote Customer Support Representative to join our team. This part-time position, located in Abu Dhabi, Abu Dhabi, AE, offers the opportunity to work remotely and provide exceptional customer service to our clients. The ideal candidate will have at least 2 years of experience in a customer support role and possess a proactive and resourceful mindset.

Responsibilities: - Provide timely and accurate responses to customer inquiries via phone, email, and chat - Assist customers with product information, troubleshooting, and issue resolution - Maintain a high level of professionalism and customer service at all times - Collaborate with internal teams to escalate and resolve customer issues - Use creativity and problem-solving skills to find innovative solutions for customers - Maintain detailed records of customer interactions and transactions - Meet or exceed established customer satisfaction goals - Participate in ongoing training and professional development opportunities

Requirements: - Bachelor's degree or equivalent work experience - 2+ years of experience in a customer support role - Strong communication skills, both verbal and written - Ability to work independently and collaborate effectively with a remote team - Energetic and enthusiastic attitude - Resourceful and proactive approach to problem-solving - Proficiency with Microsoft Office and CRM software - Ability to adapt to changing priorities and handle multiple tasks simultaneously - Experience in a remote work environment is a plus

Benefits: - Retirement plan - Paid overtime - Travel & spending expenses

Working Environment: At UGI, we prioritize building strong relationships with colleagues, clients, and partners. As a Remote Customer Support Representative, you will have the opportunity to work closely with a diverse team and contribute to our company's success.

Equal Opportunity Statement: UGI is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.