Remote Customer Support Representative

Job Description: We are seeking a Remote Customer Support Representative to join our team at Charles Schwab. This part-time position based in Dubai requires a candidate with at least 3 years of experience in customer support. As an Associate Level role, the successful candidate must possess a driven and energetic personality, as well as strong critical thinking and people management skills.

Responsibilities: - Provide excellent customer service and support via phone, email, and chat channels - Assist clients with account-related inquiries, troubleshooting, and issue resolution - Educate customers on our products and services to ensure they are making informed decisions - Collaborate with internal teams to address customer concerns and improve processes - Maintain accurate records of customer interactions and transactions - Continuously seek opportunities to enhance the customer experience and drive customer satisfaction

Requirements: - Minimum of 3 years of experience in a customer support role - Excellent communication skills, both written and verbal - Strong critical thinking and problem-solving abilities - Ability to effectively manage relationships with diverse groups of people - Proficiency in Microsoft Office suite and customer relationship management (CRM) software - Comfortable working in a remote environment with minimal supervision

Benefits: - Company-provided equipment for remote work - Travel and spending expenses covered - Ongoing training and professional development opportunities - Opportunity to work in a supportive environment that fosters growth and innovation

Equal Opportunity Statement: Charles Schwab is an equal opportunity employer and is committed to building a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, gender, age, religion, sexual orientation, or disability. We believe that diversity enriches our company culture and helps us better serve our customers.

Deadline to apply: July 22, 2024

Join our team at Charles Schwab and help us deliver exceptional customer support while growing your skills and expertise in the financial services industry. Apply now to take the next step in your career!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.