Customer Support Specialist

Job Description:

We are seeking a driven and resourceful Customer Support Specialist to join our team at Baker Hughes in Abu Dhabi, AE. As a part-time entry-level position, the Customer Support Specialist will be responsible for providing exceptional support to our customers, solving issues, and ensuring their satisfaction with our products and services.

Responsibilities: 1. Respond to customer inquiries via phone, email, and chat in a timely and professional manner. 2. Resolve customer issues and complaints with empathy and efficiency. 3. Provide product information, pricing, and support to customers. 4. Escalate complex issues to the appropriate department for resolution. 5. Collaborate with sales and marketing teams to improve customer experience. 6. Maintain accurate records of customer interactions and transactions. 7. Identify opportunities for upselling and cross-selling products and services. 8. Conduct customer satisfaction surveys to gather feedback and improve service. 9. Stay up-to-date on product knowledge and industry trends.

Requirements: 1. 1 year of customer service experience is preferred. 2. Excellent communication and interpersonal skills. 3. Strong decision-making and problem-solving abilities. 4. Ability to work well under pressure and in a fast-paced environment. 5. Strategic planning skills to anticipate and address customer needs. 6. Proficiency in Microsoft Office and customer service software. 7. High school diploma or equivalent required.

Benefits: - Free accommodation - Free food - Company equipment

Working Environment: At Baker Hughes, we strive to spark creativity and motivation in an environment that inspires greatness. We value teamwork, innovation, and diversity in our workplace.

Equal Opportunity Statement: Baker Hughes is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We welcome applicants from all backgrounds and encourage diversity in our workforce.

Deadline to Apply: May 18, 2024

Join our team at Baker Hughes and make a difference in the lives of our customers while gaining valuable experience in the industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.