Customer Support Specialist - Work from home

Job Description:

Illinois Tool Works is seeking a part-time Customer Support Specialist to join our team in Dubai, UAE. This position offers the flexibility to work from home, making it ideal for individuals looking for a remote opportunity at an entry-level position.

Responsibilities: 1. Provide exceptional customer support via phone, email, and live chat. 2. Assist customers with inquiries, concerns, and issues in a friendly and professional manner. 3. Process orders, returns, and exchanges accurately and efficiently. 4. Keep detailed records of customer interactions and transactions. 5. Collaborate with other team members to resolve customer issues effectively. 6. Stay up-to-date on product knowledge and company policies to provide accurate information to customers. 7. Work closely with the sales team to support customer inquiries and generate leads. 8. Continuously seek opportunities to improve the customer experience and streamline support processes.

Requirements: 1. High school diploma or equivalent. 2. No prior experience required - we will provide training. 3. Motivated and energetic personality, with a passion for helping others. 4. Strong communication skills and the ability to effectively manage relationships with customers. 5. Ability to work independently and prioritize tasks in a fast-paced environment. 6. Proficiency in Microsoft Office and other basic computer skills. 7. Access to a reliable internet connection and a quiet workspace at home. 8. Proven people management skills and a desire to excel in a customer-centric role.

Benefits: 1. Company-provided equipment for remote work. 2. Profit-sharing opportunities based on performance. 3. Parental leave for eligible employees to support work-life balance.

Working Environment: Illinois Tool Works is committed to environmental responsibility and sustainable practices. We prioritize eco-friendly initiatives and strive to create a positive impact on the planet through our operations.

Equal Opportunity Statement: Illinois Tool Works is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We do not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law.

Deadline to apply: July 3, 2024

Join our team and make a difference in the lives of our customers while enjoying the flexibility of remote work as a Customer Support Specialist at Illinois Tool Works in Dubai, UAE. Apply now!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.