Live Chat Associate

Responsibilities: - Engage with customers via live chat to provide assistance and support with inquiries, troubleshooting, and issue resolution - Ensure timely and accurate responses to customer queries while maintaining a professional and positive attitude - Collaborate with other departments to resolve customer issues efficiently - Document customer interactions and provide feedback to improve processes and customer experience - Proactively identify customer needs and recommend appropriate solutions - Meet and exceed performance metrics related to response time, resolution rate, and customer satisfaction

Requirements: - High school diploma or equivalent - Excellent written communication skills - Strong problem-solving skills and ability to think quickly on your feet - Ability to work independently and as part of a team - Computer proficiency and ability to learn new software systems quickly - Availability to work flexible hours, including evenings and weekends - Strong drive and passion for customer service - Soft skills such as negotiation and conflict resolution - No prior experience required

Equal Opportunity Statement: CMS Energy is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.