Live Chat Manager

Job Description:

Marsh & McLennan is seeking a dedicated and driven Live Chat Manager to join our team in Abu Dhabi, UAE. As a mid-to-senior level position, we require a candidate with at least 6 years of experience in a similar role. The successful candidate will be responsible for managing our live chat platform, ensuring excellent customer service and communication with clients.

Responsibilities: - Manage the live chat platform, responding to customer inquiries in a timely and professional manner - Train and supervise a team of live chat agents to ensure consistent quality of service - Monitor chat performance metrics and generate reports for management - Develop and implement strategies to improve customer satisfaction and conversion rates - Collaborate with other departments to enhance the overall customer experience - Stay up-to-date on industry trends and best practices in live chat management

Requirements: - Proven experience in live chat management or customer service role - Excellent communication skills and ability to multitask in a fast-paced environment - Strong problem-solving skills and ability to think strategically - Proficient in using live chat software and CRM systems - Experience in e-commerce or online retail industry is a plus - Bachelor's degree in business administration or related field - Personality traits: dedicated, driven - Soft skills: research, negotiation

Benefits: - Vision insurance - Gym membership - Company transportation

Working Environment: At Marsh & McLennan, we foster an environment where technology is harnessed to drive innovation and efficiency. Our team is dedicated to providing top-notch service to our clients, and we value teamwork and collaboration.

Deadline to apply: May 6, 2024

Equal Opportunity Statement: Marsh & McLennan is an equal opportunity employer and does not discriminate on the basis of race, gender, age, religion, sexual orientation, or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.