Live Chat Manager

Job Description: Ford Motor is seeking a part-time Live Chat Manager to join our team in Abu Dhabi, AE. The ideal candidate should have at least 6 years of experience in a similar role and possess a strong sense of independence and confidence. As a Live Chat Manager, you will be responsible for managing and overseeing the live chat function on our website, providing exceptional customer service, and ensuring a seamless online experience for our customers.

Responsibilities: - Manage the live chat system on the company website, responding to customer inquiries in a timely and professional manner - Train and supervise a team of live chat agents, ensuring they are equipped with the necessary tools and knowledge to provide excellent customer service - Analyze chat data and metrics to identify trends and make recommendations for improvement - Collaborate with other departments such as Marketing and Customer Service to ensure a cohesive online experience for customers - Develop and implement strategies to increase customer engagement and drive sales through the live chat platform - Stay up-to-date on industry trends and best practices related to live chat management

Requirements: - 6+ years of experience in a live chat management role - Strong communication skills and the ability to work well in a team environment - Proven track record of delivering exceptional customer service - Ability to multitask and prioritize in a fast-paced environment - Strong analytical and problem-solving skills - Proficiency in Microsoft Office and live chat software - Bachelor's degree in Marketing, Communications, or a related field preferred

Personality Traits: - Independent - Confident

Soft Skills: - Teamwork - Presentation

Benefits: - Vision insurance - Employee discounts - Dental insurance

Working Environment: We strive to nurture an entrepreneurial atmosphere, even within an established organization. Our team fosters creativity, innovation, and collaboration to drive success in the automotive industry.

Deadline to apply: 2024-05-16

Equal Opportunity Statement: Ford Motor is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, age, national origin, disability, or any other characteristic protected by applicable laws.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.