Live Chat Manager

Job Description:

We are seeking a highly skilled and experienced Live Chat Manager to join our team at Guardian Life Insurance Co. of America in Abu Dhabi. As a mid-to-senior level position, the Live Chat Manager will be responsible for managing our live chat platform to provide exceptional customer service and support to our clients. The ideal candidate will have at least 6 years of experience in a similar role and possess a resilient and resourceful personality.

Responsibilities: - Oversee all live chat operations, including monitoring chat queues, assigning chats to agents, and ensuring timely responses - Develop and implement live chat strategies to improve customer satisfaction and increase efficiency - Train and mentor live chat agents to ensure they have the skills and knowledge to effectively assist clients - Monitor chat performance metrics and analyze data to identify areas for improvement - Work closely with other departments, such as customer service and marketing, to coordinate efforts and provide seamless support - Stay up to date on industry trends and best practices in live chat customer service

Requirements: - Bachelor's degree in a related field - 6+ years of experience in live chat management or a similar role - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and handle multiple chat conversations simultaneously - Excellent problem-solving skills and a customer-focused mindset - Innovative thinking and a strong team player - Resilient and resourceful personality - Proficiency in live chat software and customer service platforms

Benefits: - Paid Time Off (PTO) - Medical coverage - Company transportation

Working Environment: At Guardian Life Insurance Co. of America, we prioritize quality in all aspects of our work, products, and services. The Live Chat Manager will be expected to uphold these standards and contribute to a positive working environment.

Equal Opportunity Statement: Guardian Life Insurance Co. of America is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, national origin, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.