Live Chat Officer

Job Description:

Genesis Healthcare is seeking a highly motivated and dynamic individual to join our team as a Live Chat Officer. As a Live Chat Officer, you will be responsible for providing exceptional customer service and support through our online chat platform. This part-time position is perfect for individuals who are confident, resourceful, and excel in a fast-paced environment.

Responsibilities: - Engage with customers in real-time through live chat to provide assistance, answer questions, and resolve issues - Maintain a high level of professionalism and customer service while interacting with individuals online - Collaborate with other team members to ensure a seamless customer experience across all communication channels - Keep up to date with product information, promotions, and company policies to provide accurate information to customers - Escalate complex issues to the appropriate department for resolution

Requirements: - Minimum of 2 years of experience in customer service or a related field - Excellent communication skills and the ability to multitask effectively - Strong teamwork and collaboration skills - Confident and resourceful approach to problem-solving - Ability to deliver presentations or information in a clear and concise manner

Benefits: - Competitive salary - Paid overtime - Paid Time Off (PTO) - Disability insurance

Working Environment: At Genesis Healthcare, we strive to cultivate leaders who foster inclusivity and mentorship within our organization. You will have the opportunity to work alongside dedicated professionals who are committed to providing the highest level of service to our customers.

Deadline to Apply: July 7, 2024

Equal Opportunity Statement: Genesis Healthcare is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome and encourage applications from all qualified individuals regardless of race, ethnicity, religion, gender, sexual orientation, disability, or age.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.