Live Chat Representative

Job Description:

We are looking for a part-time Live Chat Representative to join our team at Terex in Dubai, AE. As an Associate Level Live Chat Representative, you will be responsible for providing exceptional customer service through live chat interactions with our clients.

Responsibilities: 1. Engage with customers through live chat on our website to assist with product inquiries, troubleshooting, and general support. 2. Resolve customer issues in a timely and professional manner, escalating to the appropriate team members when necessary. 3. Maintain a strong knowledge of our products and services to effectively answer customer questions and provide accurate information. 4. Utilize strong communication skills to build rapport with customers and ensure a positive interaction. 5. Collaborate with other team members to improve efficiency and effectiveness in live chat support. 6. Document customer interactions and provide feedback to management on common trends and issues.

Requirements: 1. At least 2 years of experience in customer service or a related field. 2. Strong communication skills, both written and verbal. 3. Ability to multi-task and prioritize in a fast-paced environment. 4. Driven and hardworking personality traits. 5. Soft skills in planning and leadership. 6. Remote work flexibility. 7. Dental insurance. 8. Profit sharing.

Equal Opportunity Statement: Terex is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status. Terex is an established organization that fosters an entrepreneurial atmosphere, encouraging team members to bring creative ideas and innovative solutions to the table.

Deadline to apply: June 26, 2024

If you are a motivated individual with a passion for providing outstanding customer service, we encourage you to apply for the position of Live Chat Representative at Terex in Dubai. We look forward to reviewing your application.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.