Live Chat Representative - Work from home

Job Description:

State Street Corp. is looking for a passionate and hardworking individual to join our team as a Live Chat Representative, working remotely from Dubai. As an Associate Level representative, you will be responsible for providing exceptional customer service through live chat interactions with our clients.

Responsibilities: - Respond to customer inquiries and provide support through live chat in a professional and timely manner - Identify and resolve customer issues or complaints, escalating to the appropriate department when necessary - Educate customers on our products and services, and assist with account management tasks - Maintain accurate and detailed records of customer interactions and transactions - Collaborate with team members to ensure a seamless customer experience - Stay up-to-date on product knowledge and industry trends to better assist customers - Meet or exceed performance metrics and goals set by the company

Requirements: - Minimum of 2 years of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong decision-making skills and attention to detail - Ability to multitask and work in a fast-paced environment - Proficiency in using live chat software and other customer service tools - Ability to work independently and as part of a team - Flexible schedule to accommodate part-time hours

Benefits: - Relocation allowance for qualified candidates - Paid Time Off (PTO) for part-time employees - Opportunities for paid overtime - Professional development and growth opportunities within the company

Working Environment: Join a team that values innovation and collaboration, and be a part of an organization that leads the industry through cutting-edge ideas and solutions. Enjoy the flexibility of working from home while being supported by a dedicated team of professionals.

Deadline to Apply: May 28, 2024

Equal Opportunity Statement: State Street Corp. is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.