Online Account Support Assistant

Job Description:

Philip Morris International is seeking a highly motivated and detail-oriented Online Account Support Assistant to join our team in Abu Dhabi. As an Associate Level position, the Online Account Support Assistant will play a crucial role in providing support to our online account management team.

Responsibilities: 1. Assist with managing online customer accounts, ensuring all data is accurate and up to date. 2. Respond to customer inquiries and resolve any issues in a timely and professional manner. 3. Collaborate with internal teams to improve online customer experience. 4. Monitor online account activity and identify opportunities for growth. 5. Stay up to date with industry trends and best practices in online account management. 6. Provide support for online marketing campaigns and promotions. 7. Assist in analyzing online account performance metrics and reporting on key insights.

Requirements: 1. Bachelor's degree in Marketing, Business, or a related field. 2. 4 years of experience in online account management or a similar role. 3. Confident and passionate about delivering excellent customer service. 4. Strong communication and interpersonal skills. 5. Ability to adapt to changing priorities and work in a fast-paced environment. 6. Innovative mindset with a focus on continuous improvement. 7. Proficiency in Microsoft Office and familiarity with CRM software. 8. Ability to work independently and as part of a team.

Benefits: - Joining Bonus - Dental insurance - Parental leave - Competitive salary package

Working Environment: At Philip Morris International, we embrace a culture that challenges norms and encourages bold thinking. Our team is dynamic, diverse, and dedicated to making a positive impact in the world of online account management.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and prohibits discrimination and harassment of any kind. All employment decisions at PMI are based on business needs, job requirements, and individual qualifications, without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.