Online Account Support Assistant

Job Description:

As an Online Account Support Assistant at Oneok in Abu Dhabi, you will be responsible for providing exceptional customer service and technical support to clients using the online platform. Your main duties will include assisting customers with their account inquiries, troubleshooting technical issues, and providing solutions to ensure a seamless user experience. Additionally, you will be responsible for processing account changes, updating customer information, and escalating complex issues to the appropriate department.

Responsibilities: - Respond to customer inquiries via email, chat, or phone in a timely and professional manner - Provide technical support to customers experiencing difficulties with the online platform - Assist customers with account setup, login issues, password resets, and other account-related tasks - Process account changes, updates, and cancellations as requested by customers - Escalate complex technical issues to the appropriate team for further investigation - Maintain accurate records of customer interactions and transactions - Stay up-to-date on product features, updates, and changes to provide accurate information to customers - Collaborate with other team members to ensure a high level of customer satisfaction

Requirements: - 2 years of experience in customer service or technical support - Adaptable and independent with the ability to work well under pressure - Excellent persuasion and communication skills - Strong problem-solving abilities and a keen attention to detail - Proficiency in using online platforms and troubleshooting technical issues - Knowledge of CRM software and help desk systems is a plus

Benefits: - Free food provided during work hours - Disability insurance coverage - Paid Time Off (PTO) for part-time employees

Working Environment: At Oneok, we strive to cultivate leaders who foster inclusivity and mentorship within the workplace. Our team values collaboration, respect, and continuous learning to support a positive work environment for all employees.

Equal Opportunity Statement: Oneok is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.