Online Account Support Specialist

Job Description:

Mosaic is seeking a part-time Online Account Support Specialist to join our team in Abu Dhabi, AE. As an Associate Level position, the ideal candidate will have at least 2 years of experience in a similar role. We are looking for a reliable and hardworking individual who possesses strong soft skills such as innovation and emotional intelligence.

Responsibilities: 1. Provide online account support to clients through email, chat, and phone interactions. 2. Assist customers with account setup, login issues, and general inquiries. 3. Troubleshoot technical issues related to online accounts and escalate to the appropriate team if necessary. 4. Collaborate with other departments to ensure a seamless customer experience. 5. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Bachelor's degree in a related field preferred. 2. 2+ years of experience in online account support or a similar role. 3. Strong communication skills and the ability to effectively interact with customers. 4. Proficiency in Microsoft Office Suite and customer relationship management (CRM) software. 5. Knowledge of online account management best practices. 6. Ability to work independently and as part of a team. 7. Flexibility to work occasional evenings and weekends as needed. 8. Fluency in English. Knowledge of Arabic is a plus.

Benefits: 1. Joining Bonus 2. Paid Time Off (PTO) 3. Vision insurance

Working Environment: At Mosaic, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in fostering a supportive and collaborative work environment where employees can thrive and grow.

Equal Opportunity Statement: Mosaic is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, marital status, disability, or any other protected status. We are committed to building a diverse workforce and encourage individuals from all backgrounds to apply.

Deadline to Apply: June 29, 2024

If you meet the requirements and are interested in joining our team as an Online Account Support Specialist, please submit your resume and cover letter to [email protected]. We look forward to hearing from you!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.