Online Call Center Officer

Job Description:

We are looking for a motivated and skilled Online Call Center Officer to join our team at Tyson Foods in Dubai. As an associate level position, the Online Call Center Officer will be responsible for handling customer inquiries and providing excellent customer service through online channels.

Responsibilities: - Answering customer inquiries through online chat, email, and social media platforms - Resolving customer complaints and issues in a timely and professional manner - Providing product information and assistance with online orders - Collaborating with other departments to resolve customer issues and improve overall customer experience - Generating reports and analyzing customer data to identify trends and opportunities for improvement - Maintaining a high level of customer satisfaction and retention through excellent communication skills and problem-solving abilities

Requirements: - Minimum of 2 years of experience in customer service or call center environment - Driven and independent personality traits - Strong communication skills and ability to work effectively in a fast-paced environment - Creativity and research skills to come up with innovative solutions to customer issues - Proficiency in Microsoft Office and online communication tools - Ability to work part-time hours - Bachelor's degree preferred but not required

Benefits: - Training and professional development opportunities - Employee discounts on Tyson Foods products - Free food provided during working hours - Opportunity to work in a data-driven and strategic environment

Equal Opportunity Statement: Tyson Foods is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, age, marital status, or disability. All qualified candidates are encouraged to apply.

Deadline to apply: June 3, 2024

If you meet the requirements and are excited about the opportunity to join our team as an Online Call Center Officer at Tyson Foods, we encourage you to apply before the deadline. We look forward to reviewing your application and potentially welcoming you to our team in Dubai.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.