Online Call Center Specialist

Job Description:

American Airlines Group is looking for a dynamic Online Call Center Specialist to join our team in Abu Dhabi, AE. This part-time position at the Associate Level requires a minimum of 2 years of experience in a call center or customer service role. The ideal candidate will possess strong adaptability and drive, as well as excellent leadership and communication skills.

Responsibilities: - Handle inbound calls and inquiries from customers regarding flight bookings, changes, cancellations, and general inquiries - Provide exceptional customer service by addressing customer concerns and resolving issues in a timely and professional manner - Assist customers with online booking processes and troubleshoot any technical issues they may encounter - Collaborate with team members to ensure a seamless customer experience across all touchpoints - Utilize CRM systems and other tools to manage customer interactions and maintain accurate records - Stay updated on airline policies, procedures, and promotions to provide accurate information to customers - Meet and exceed performance metrics related to call quality, customer satisfaction, and response time

Requirements: - 2+ years of experience in a call center or customer service role - Strong adaptability and drive to succeed in a fast-paced environment - Excellent leadership and communication skills, both verbal and written - Familiarity with CRM systems and online booking platforms - Ability to multitask, prioritize, and problem-solve effectively - High school diploma or equivalent required

Benefits: - Company transportation - Profit sharing - Relocation allowance

Working Environment: At American Airlines Group, we encourage a spirit of exploration and taking calculated risks for growth. Our team members are empowered to innovate and explore new ideas to drive our business forward.

Deadline to Apply: June 26, 2024

Equal Opportunity Statement: American Airlines Group is an equal opportunity employer and is committed to diversity in the workplace. We do not discriminate on the basis of race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, or any other status protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.