Online Chat Support Assistant

Job Description:

BlackRock, a leading financial services company in Abu Dhabi, is seeking a dedicated and reliable Online Chat Support Assistant to join our team on a part-time basis at the Associate level. With a minimum of 4 years of experience in customer service or a related field, the successful candidate will be responsible for providing timely and accurate support to our clients through online chat.

Responsibilities: 1. Respond to client inquiries and provide support through online chat in a professional and efficient manner. 2. Assist clients with account inquiries, troubleshooting technical issues, and navigating our online platform. 3. Collaborate with other departments to resolve complex client issues and escalate as needed. 4. Keep accurate records of client interactions and provide feedback to improve overall customer experience. 5. Stay up-to-date on company products, services, and policies to provide accurate information to clients. 6. Assist in developing innovative solutions to improve the online chat support process. 7. Maintain confidentiality of client information and follow all company policies and procedures.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Excellent communication skills and a strong customer service orientation. 3. Ability to multitask and prioritize tasks effectively. 4. Proficiency in using online chat platforms and ability to type quickly and accurately. 5. Strong planning and organizational skills. 6. Innovative mindset with a proactive approach to problem-solving. 7. Ability to work independently and as part of a team. 8. Must be dedicated and reliable in fulfilling job responsibilities.

Benefits: 1. Retirement plan 2. Free accommodation 3. Dental insurance

Working Environment: At BlackRock, we nurture an entrepreneurial atmosphere, even within an established organization. We believe in fostering a culture of innovation and growth, where employees are encouraged to take ownership of their work and contribute to the success of the company.

Deadline to Apply: May 11, 2024

Equal Opportunity Statement: BlackRock is an equal opportunity employer and values diversity in the workplace. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, or disability. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.