Online Chat Support Assistant

Job Description:

We are seeking an enthusiastic and dynamic Online Chat Support Assistant to join our team at Old Republic International in Abu Dhabi. This part-time entry-level position is perfect for individuals who are driven and hardworking, with a passion for customer service and technology. As an Online Chat Support Assistant, you will be responsible for providing exceptional customer service through online chat platforms, assisting customers with inquiries and providing timely and accurate information.

Responsibilities: - Responding to customer inquiries through online chat platforms in a timely and professional manner - Providing technical support and troubleshooting assistance as needed - Collaborating with other team members to ensure customer satisfaction - Maintaining a high level of product knowledge to effectively address customer needs - Following company policies and procedures regarding customer interactions - Continuously seeking opportunities for improvement in customer service processes - Upholding the company's values and commitment to excellence in all interactions

Requirements: - No prior experience required, but a willingness to learn and grow in the role - Strong communication skills and the ability to multi-task effectively - A team player who is willing to collaborate and support teammates - Creativity and problem-solving skills to address customer inquiries effectively - Tech-savvy with a good understanding of online chat platforms - Ability to work independently and prioritize tasks effectively - Availability to work flexible hours as needed

Benefits: - Travel and spending expenses covered - Remote work flexibility - Relocation allowance for those who may need to relocate for the position

Working Environment: At Old Republic International, we strive to cultivate a sense of ownership and responsibility at every level. We value teamwork, creativity, and a strong work ethic. Our supportive and inclusive work environment allows employees to thrive and grow in their careers.

Equal Opportunity Statement: Old Republic International is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

Deadline to Apply: July 3, 2024

Join our team today and make a difference in the exciting world of online chat support!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.