Online Chat Support Manager

Job Description:

Philip Morris International is seeking a motivated and hardworking individual to join our team as an Online Chat Support Manager in our Dubai office. The Online Chat Support Manager will be responsible for managing a team of online chat support representatives to ensure high-quality customer service and support.

Responsibilities: - Oversee and manage a team of online chat support representatives - Develop and implement processes and procedures to ensure efficient and effective customer support - Monitor and analyze chat support performance metrics to identify areas for improvement - Provide training and guidance to chat support representatives - Handle escalated customer inquiries and complaints - Collaborate with other departments to address customer issues and improve overall customer experience

Requirements: - Bachelor's degree in Business Administration or a related field - 7+ years of experience in customer service or online chat support - Strong communication and interpersonal skills - Ability to multitask and prioritize in a fast-paced environment - Experience with customer service software and tools - Strong negotiation and people management skills

Personality Traits: - Motivated - Hardworking

Soft Skills: - Negotiation - People management

Benefits: - Travel opportunities - Parental leave - Dental insurance

Working environment: At Philip Morris International, we foster transparency and open dialogue for effective communication at all levels.

Deadline to apply: 2024-07-05

Equal Opportunity Statement: Philip Morris International is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.