Online Client Service Associate

Job Description:

We are seeking a detail-oriented and customer-focused Online Client Service Associate to join our team at WestRock in Dubai. As an Associate Level position, the Online Client Service Associate will play a key role in providing exceptional service to our clients through various online platforms. This is a part-time position with a requirement of at least 4 years of experience in a similar role.

Responsibilities: - Responding promptly and professionally to client inquiries via online chat, email, and social media platforms. - Providing information, solutions, and recommendations to clients to ensure a positive and seamless experience. - Collaborating with other team members to address client issues and escalate as needed. - Maintaining accurate client records and updating client information as necessary. - Staying up-to-date on products, services, and promotions to provide accurate information to clients. - Identifying trends and opportunities for improvement in client service processes. - Assisting in the development and implementation of strategies to enhance the online client experience. - Meeting or exceeding performance goals and metrics related to client satisfaction.

Requirements: - Bachelor's degree in Business Administration or a related field. - At least 4 years of experience in client service or a similar role. - Excellent communication and interpersonal skills. - Strong analytical and problem-solving abilities. - Ability to work efficiently in a fast-paced, online environment. - Hardworking, driven, and dedicated to providing exceptional service. - Innovative mindset with a willingness to adapt to new technologies and processes.

Benefits: - Paid Time Off (PTO) - Free food provided during work hours - Travel and spending expenses covered for work-related activities

Working Environment: At WestRock, we believe in injecting a sense of joy and vibrancy into the work environment. We foster a collaborative and supportive atmosphere where every team member is valued and encouraged to grow and succeed.

Deadline to apply: June 7, 2024

Equal Opportunity Statement: WestRock is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all individuals are valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.