Online Client Support Assistant

Job Description: Ameriprise Financial in Dubai is seeking a passionate and dedicated Online Client Support Assistant to join our team on a part-time basis. As an Associate Level position, the ideal candidate will have at least 4 years of experience in a similar role.

Responsibilities: - Provide online support to clients through various communication channels, including email, chat, and phone - Assist clients with account inquiries, troubleshooting technical issues, and providing guidance on financial products and services - Collaborate with internal teams to resolve client issues in a timely and efficient manner - Maintain accurate and up-to-date client records in the company database - Identify opportunities to enhance the online client experience and provide feedback to management - Stay current on industry trends and best practices in online client support

Requirements: - Bachelor's degree in Finance, Business Administration, or a related field - Strong communication and interpersonal skills - Ability to work independently and as part of a team - Proficiency in Microsoft Office and customer relationship management (CRM) software - Previous experience in financial services or client support preferred - Certification in financial planning or related field is a plus

Personality Traits: - Passionate about helping clients achieve their financial goals - Dedicated to providing excellent customer service

Soft Skills: - Strong cooperation and negotiation skills

Benefits: - Disability insurance - Life insurance - Visa sponsorship

Working Environment: At Ameriprise Financial, we cultivate leaders who foster inclusivity and mentorship. Our team is dedicated to creating a supportive and inclusive work environment where all employees can thrive.

Deadline to Apply: May 8, 2024

Equal Opportunity Statement: Ameriprise Financial is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, national origin, disability status, protected veteran status, or any other characteristic protected by law.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.