Online Client Support Officer

Job Description: As an Online Client Support Officer at Southwest Airlines, your main responsibility will be to provide timely and effective support to clients through various online platforms. You will be the first point of contact for clients seeking assistance with booking flights, managing reservations, or resolving any other issues they may encounter. Your role will involve providing exceptional customer service in a fast-paced and high-pressure environment.

Responsibilities: - Respond promptly to client inquiries via email, chat, or social media platforms - Assist clients with booking flights, changing reservations, and resolving any issues they may encounter - Work closely with other team members to ensure a seamless customer experience - Keep accurate records of client interactions and transactions - Stay up-to-date on airline policies and procedures to provide accurate and reliable information to clients - Proactively identify and address any potential issues that may impact client satisfaction - Collaborate with other departments to resolve client concerns and improve overall customer experience

Requirements: - Strong communication skills, both written and verbal - Ability to work independently and under pressure - Resilient and able to handle difficult situations with professionalism - Problem-solving skills and the ability to adapt to changing circumstances - Proficiency in using online communication tools and platforms - High school diploma or equivalent - No prior experience required

Benefits: - Dental insurance - Retirement plan - Training & professional development opportunities - A dynamic workplace that values teamwork, fostering innovation, and shared success

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other characteristic protected by law. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.