Online Client Support Officer

As an Online Client Support Officer at Motorola Solutions in Dubai, you will be responsible for providing excellent customer service to our online clients. Your role will involve handling inquiries, resolving issues, and ensuring customer satisfaction through various online platforms.

Responsibilities: - Responding to customer inquiries and providing technical support through online channels such as email, chat, and social media - Troubleshooting and resolving customer issues related to our products and services - Collaborating with other departments to escalate and resolve complex customer concerns - Maintaining accurate and detailed records of all customer interactions - Proactively identifying opportunities to improve the online customer experience - Assisting in creating and updating online support resources for customers

Requirements: - At least 3 years of experience in a customer support role - Confident and independent personality traits - Strong problem-solving skills and the ability to multitask effectively - Excellent time management skills - Proficiency in using online communication tools and customer support software - A strong understanding of Motorola Solutions products and services - Excellent communication skills in English (additional languages are a plus)

Benefits: - Paid overtime for exceeding performance expectations - Company transportation for commuting to and from work - Remote work flexibility to accommodate your schedule

Working Environment: At Motorola Solutions, we strive to achieve success in a high-energy workplace focused on delivering impactful results. As an Online Client Support Officer, you will have the opportunity to work with a diverse team of professionals who are dedicated to providing exceptional customer service.

Deadline to Apply: May 15, 2024

Equal Opportunity Statement: Motorola Solutions is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We welcome applications from all qualified individuals, regardless of race, gender, age, religion, sexual orientation, or disability status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.