Online Client Support Officer

As an Online Client Support Officer at Twenty-First Century Fox in Dubai, AE, you will be responsible for providing exceptional customer service to clients in the online space. This part-time entry-level position does not require any previous experience, making it a great opportunity for those looking to kickstart their career in the entertainment industry.

Responsibilities: - Communicate with clients through various online channels such as email, chat, and social media - Address client inquiries, concerns, and complaints in a timely and professional manner - Assist clients with account setup, troubleshooting, and navigation of the company's online platforms - Collaborate with internal teams to ensure client needs are met and issues are resolved promptly - Identify opportunities to upsell or cross-sell products and services to clients - Maintain accurate records of client interactions and transactions - Stay up-to-date on industry trends and best practices in online client support

Requirements: - Confident and independent personality traits to effectively engage with clients and handle challenging situations - Strong persuasion skills to encourage clients to take desired actions or consider additional offerings - Ability to work well in a team environment and collaborate with colleagues from diverse backgrounds - Remote work flexibility to accommodate client needs in different time zones - Visa sponsorship and dental insurance benefits to ensure a comprehensive employment package - Willingness to thrive in an entrepreneurial atmosphere within an established organization

Equal Opportunity Statement: Twenty-First Century Fox is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.