Online Contact Center Assistant

Job Description:

Zimmer Biomet Holdings is seeking a dedicated and confident Online Contact Center Assistant to join our team in Abu Dhabi. As an entry-level position, this part-time role will provide you with valuable experience in the healthcare industry.

Responsibilities: - Respond to customer inquiries through various online channels, including email, chat, and social media - Provide exceptional customer service by answering questions, resolving issues, and assisting with product information - Collaborate with team members to ensure a seamless customer experience - Make decisions on behalf of the company when resolving customer concerns - Maintain a positive attitude and professionalism in all interactions with customers - Utilize problem-solving skills to address customer needs effectively - Meet or exceed performance goals related to response times and customer satisfaction - Keep accurate records of customer interactions and transactions - Assist with other duties as assigned by the Online Contact Center Supervisor

Requirements: - 1 year of experience in customer service or a related field - Excellent communication skills, both written and verbal - Strong decision-making abilities and the ability to work well under pressure - A cooperative mindset and the ability to work effectively in a team environment - Proficiency in Microsoft Office and online communication platforms - Ability to multi-task and prioritize competing demands - Must be detail-oriented and organized - High school diploma or equivalent required

Benefits: - Employee discounts on Zimmer Biomet products - Paid Time Off (PTO) for part-time employees - Paid overtime opportunities

Working Environment: At Zimmer Biomet Holdings, we embrace diversity and create an inclusive culture that values and respects all perspectives. We are committed to providing a supportive and inclusive work environment for all employees.

Equal Opportunity Statement: Zimmer Biomet Holdings is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, age, national origin, disability, sexual orientation, gender identity, or any other legally protected characteristic. All qualified applicants will receive consideration for employment without regard to their protected status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.