Online Contact Center Representative

As an Online Contact Center Representative at EOG Resources in Abu Dhabi, your primary responsibility will be to provide exceptional customer service via online communication channels. You will be the first point of contact for customers seeking assistance, information, or resolving issues related to our products and services.

Responsibilities: - Respond to customer inquiries promptly and professionally through online chat, email, or social media platforms - Assist customers with troubleshooting technical issues and provide guidance on using our online services - Identify and escalate priority issues that require immediate attention to the appropriate team members - Maintain accurate and detailed records of customer interactions and transactions - Work collaboratively with other team members to ensure seamless and efficient customer service delivery - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Meet or exceed customer satisfaction and performance targets set by the company

Requirements: - Minimum of 1 year of experience in customer service or a related field - Excellent written and verbal communication skills in English - Strong problem-solving skills and the ability to think quickly on your feet - Adaptable and able to handle a high volume of inquiries in a fast-paced environment - Motivated and able to work effectively both independently and as part of a team - Strong negotiation skills and emotional intelligence - Proficiency in using online communication tools and platforms

Benefits: - Travel and spending expenses covered for work-related activities - Gym membership or health and wellness benefits - Paid sick leave to ensure your well-being and work-life balance

Working Environment: At EOG Resources, we value a culture that promotes a sense of ownership and responsibility at every level of the organization. We encourage our employees to take initiative, be proactive, and continuously strive for excellence in their roles.

Deadline to Apply: May 23, 2024

Equal Opportunity Statement: EOG Resources is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, military status, or any other characteristic protected by applicable law. We are committed to building a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.