Online Contact Center Specialist

Job description:

Abbott Laboratories is currently seeking a dynamic Online Contact Center Specialist to join our team in Dubai, AE. This is a part-time entry-level position ideal for individuals who are adaptable, energetic, and interested in developing their decision-making and time management skills.

Responsibilities: 1. Manage online customer inquiries through various communication channels, including email, chat, and social media platforms. 2. Respond to customer queries in a timely and professional manner, providing accurate information and resolving issues effectively. 3. Collaborate with team members to ensure a seamless customer experience and maintain a high level of customer satisfaction. 4. Utilize the company's CRM system to track customer interactions, update information, and generate reports as needed. 5. Assist in the development and implementation of online customer service strategies to enhance overall customer engagement and loyalty. 6. Stay up-to-date on product knowledge, company policies, and industry trends to better assist customers and address their needs.

Requirements: 1. Must be adaptable and able to work in a fast-paced environment. 2. Must be energetic and enthusiastic about providing exceptional customer service. 3. Strong decision-making skills and the ability to prioritize tasks effectively. 4. Excellent time management skills to meet deadlines and manage multiple tasks simultaneously. 5. No prior experience required - training will be provided.

Benefits: 1. Company transportation provided for commuting to and from work. 2. Free accommodation for out-of-town employees. 3. Relocation allowance for eligible candidates.

Working environment: At Abbott Laboratories, we foster a culture of inclusivity and mentorship to cultivate leaders who bring out the best in themselves and others. Join our team and be a part of a supportive community dedicated to professional growth and success.

Deadline to apply: July 4, 2024

Equal opportunity statement: Abbott Laboratories is an equal opportunity employer committed to creating a diverse and inclusive work environment. We value all employees and candidates regardless of race, gender, age, religion, sexual orientation, or disability. All qualified applicants will receive consideration for employment without regard to these factors.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.