Online Customer Care Manager

Job Description:

As the Online Customer Care Manager at Cablevision Systems in Dubai, you will be responsible for managing and enhancing the online customer service experience for our valued clients. You will oversee a team of customer service representatives and ensure that all online inquiries, complaints, and feedback are handled promptly and efficiently. Your role will be crucial in maintaining a positive brand image and building customer loyalty through exceptional service.

Responsibilities:

- Develop and implement strategies to improve the online customer service experience - Train and mentor customer service representatives to provide excellent service - Monitor and analyze customer feedback and make recommendations for improvement - Collaborate with other departments to address customer concerns and issues - Maintain accurate records of customer interactions and transactions - Stay up-to-date on industry trends and best practices in online customer service - Handle escalated customer inquiries and complaints in a professional manner - Implement innovative solutions to enhance the online customer care process

Requirements:

- Bachelor's degree in Business Administration or a related field - 8 years of experience in customer service, with at least 3 years in a managerial role - Strong leadership skills and ability to motivate and inspire a team - Excellent communication and interpersonal skills - Passionate about providing exceptional customer service - Resourceful and able to think outside the box to solve customer issues - Experience with strategic planning and implementing innovative solutions - Ability to work in a fast-paced environment and multitask effectively

Benefits: - Employee discounts on Cablevision Systems products and services - Vision insurance coverage - Paid overtime for any additional hours worked

Working Environment: At Cablevision Systems, we strive for excellence and uphold high standards in all endeavors. Our team is dedicated to delivering exceptional customer service and creating positive experiences for our clients.

Equal Opportunity Statement: Cablevision Systems is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, marital status, or any other protected status. We are committed to creating a diverse and inclusive work environment where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.