Online Customer Care Manager

Job description:

We are seeking a resilient and passionate Online Customer Care Manager to join our team at O’Reilly Automotive in Abu Dhabi. As a Mid-to-Senior Level position with at least 7 years of experience in customer service, you will be responsible for managing our online customer care department and ensuring the highest level of customer satisfaction.

Responsibilities: - Develop and implement strategies to improve online customer service experience - Coordinate with other departments to resolve customer issues efficiently - Monitor and analyze customer feedback and provide insights for improvement - Manage a team of customer care representatives to ensure excellent service delivery - Identify training needs and provide ongoing support and guidance to team members - Stay updated on industry trends and best practices in online customer care - Collaborate with marketing and sales teams to enhance customer engagement and retention - Handle escalated customer inquiries and complaints in a professional manner - Monitor key performance indicators and report on department performance to senior management - Oversee the development and implementation of online customer care policies and procedures

Requirements: - Bachelor's degree in Business Administration or related field - Proven experience in online customer service management - Excellent communication and interpersonal skills - Strong presentation and creative problem-solving abilities - Ability to work effectively in a fast-paced environment - Proficiency in customer relationship management software - Knowledge of ecommerce platforms and online sales processes - Ability to lead a team and drive results - Experience working with cross-functional teams - Strong organizational and time management skills

Benefits: - Travel opportunities - Free accommodation - Joining Bonus

Working environment: As an Online Customer Care Manager at O’Reilly Automotive, you will have the opportunity to collaborate with colleagues worldwide, fostering a global village mentality. We believe in creating a supportive and inclusive work environment where creativity and innovation are valued.

Equal Opportunity Statement: O’Reilly Automotive is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability or any other protected status. We are committed to creating a diverse and inclusive workplace where all employees feel valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.