Online Customer Care Manager

Job Description:

Becton Dickinson is seeking a passionate and resilient Online Customer Care Manager to join our team in Abu Dhabi, AE. As a Mid-to-Senior Level professional with at least 6 years of experience in customer service, you will be responsible for managing our online customer care team to ensure a seamless and positive customer experience.

Responsibilities: 1. Develop and implement strategies to improve online customer service processes and procedures. 2. Monitor online customer inquiries and complaints, ensuring timely and accurate responses. 3. Train and supervise online customer care team members to deliver high-quality service. 4. Analyze customer feedback and data to identify areas for improvement. 5. Collaborate with other departments to resolve customer issues and enhance overall customer satisfaction. 6. Stay up-to-date on industry trends and best practices in online customer care.

Requirements: 1. Bachelor's degree in Business Administration or related field. 2. 6+ years of experience in customer service, with at least 2 years in a management role. 3. Strong communication and interpersonal skills. 4. Excellent time management and organization skills. 5. Persuasive and adept at problem-solving. 6. Proficiency in online customer service tools and platforms.

Personality traits: passionate, resilient Soft skills: time management, persuasion

Benefits: - Medical coverage - Dental insurance - Parental leave

Working environment: At Becton Dickinson, we pave the way for diversity and inclusivity, creating a culture of belonging where everyone feels valued and respected.

Deadline to apply: 2024-07-14

Equal Opportunity Statement: Becton Dickinson is an equal opportunity employer and is committed to promoting diversity and inclusion in the workplace. We do not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, or any other protected status. All qualified applicants will receive consideration for employment.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.