Online Customer Care Officer

Job Description:

Southwest Airlines is seeking a dynamic and customer-focused Online Customer Care Officer to join our team in Abu Dhabi, UAE. As an Associate Level position, the Online Customer Care Officer will be responsible for providing exceptional customer service to our online customers through various digital platforms. This part-time role requires a minimum of 4 years of experience in customer service roles.

Responsibilities: 1. Respond to customer inquiries and resolve issues in a timely and professional manner through online channels such as email, chat, and social media. 2. Monitor online reviews and feedback to identify areas for improvement and address any customer concerns. 3. Collaborate with internal teams to ensure a seamless online customer experience and provide feedback on opportunities for improvement. 4. Proactively engage with online customers to promote brand loyalty and drive sales through personalized interactions. 5. Create and maintain customer profiles to track preferences and purchasing habits for targeted marketing campaigns. 6. Stay up-to-date on industry trends and best practices in online customer service to continuously improve processes and procedures. 7. Assist with online promotions and campaigns to enhance customer engagement and drive online sales.

Requirements: 1. Minimum of 4 years of experience in customer service roles, preferably in an online environment. 2. Adaptable personality with the ability to thrive in a fast-paced and dynamic work environment. 3. Confident communication skills to interact with customers and internal stakeholders effectively. 4. Strong negotiation skills to handle customer inquiries and complaints with tact and diplomacy. 5. Ability to work well in a team environment and demonstrate a cooperative attitude towards achieving common goals.

Benefits: 1. Visa sponsorship for eligible candidates. 2. Profit sharing opportunities based on performance. 3. Ongoing training and professional development opportunities to enhance skills and knowledge.

Working Environment: At Southwest Airlines, we are committed to giving back to the community through corporate social responsibility initiatives. As an Online Customer Care Officer, you will have the opportunity to contribute to our efforts to make a positive impact on society.

Equal Opportunity Statement: Southwest Airlines is an equal opportunity employer and does not discriminate on the basis of race, color, religion, sex, national origin, age, disability, or any other legally protected status. We are committed to creating a diverse and inclusive work environment where all employees are treated with respect and dignity.

Deadline to Apply: July 7, 2024

Don't miss out on this exciting opportunity to join Southwest Airlines as an Online Customer Care Officer. Apply now to be part of a dynamic team dedicated to providing exceptional customer service in the online space.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.