Online Customer Care Representative

Job Description:

We are looking for a dynamic and customer-focused Online Customer Care Representative to join our team at Coca-Cola European Partners in Dubai. As a part-time Associate-level role, you will be responsible for providing exceptional customer service to our online customers, resolving any issues they may have, and ensuring a positive experience with our brand.

Responsibilities: - Respond to customer inquiries and complaints via email, chat, and social media platforms in a timely and professional manner - Resolve customer issues and complaints satisfactorily, escalating to a supervisor when necessary - Maintain a positive and empathetic attitude towards customers at all times - Process orders and returns, ensuring accuracy and efficiency - Collaborate with internal teams to address customer concerns and provide feedback for improvement - Stay up to date on product knowledge, promotions, and policies to better assist customers - Contribute to a positive and collaborative team environment

Requirements: - 4 years of experience in a customer service or related role - Strong communication skills, both written and verbal - Resilient and able to handle challenging customer situations with grace - Independent and able to work autonomously - People management skills to handle various customer personalities - Planning skills to prioritize tasks and meet deadlines effectively

Benefits: - Dental insurance - Travel opportunities - Retirement plan

Working Environment: At Coca-Cola European Partners, we embrace a culture that challenges norms and encourages bold thinking. As part of our team, you will have the opportunity to grow professionally and contribute to the success of a global brand.

Deadline to apply: May 29, 2024

Equal Opportunity Statement: Coca-Cola European Partners is an equal opportunity employer and all qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.