Online Customer Care Specialist

Job Description: CVS Health is seeking a motivated and resilient Online Customer Care Specialist to join our team in Dubai. As an Associate Level position, the ideal candidate will have at least 2 years of experience in customer service and a strong commitment to providing exceptional online customer care.

Responsibilities: - Respond promptly to customer inquiries through various online channels including email, chat, and social media - Resolve customer complaints and issues in a professional and efficient manner - Identify and escalate priority issues to the appropriate team members - Process orders, returns, and exchanges according to company policies - Collaborate with other departments to ensure a seamless online customer experience - Maintain accurate records of customer interactions and transactions

Requirements: - 2 years of experience in customer service or a related field - Motivated and resilient attitude towards providing excellent customer care - Strong innovation and time management skills - Excellent communication and interpersonal skills - Ability to work independently and in a team environment - Familiarity with online customer care platforms and tools

Benefits: - Parental leave - Free food - Free accommodation

Working Environment: At CVS Health, we encourage calculated risk-taking to drive innovation and progress. Our team values collaboration, creativity, and continuous improvement in all aspects of our work.

Equal Opportunity Statement: CVS Health is an equal opportunity employer and is committed to creating a diverse and inclusive workplace. We celebrate individual differences and strive to create a culture where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, gender identity or expression, sexual orientation, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.