Online Customer Service Assistant

Job Description:

We are looking for a detail-oriented and customer-focused Online Customer Service Assistant to join our team at Navient in Dubai. As an Associate Level position, the Online Customer Service Assistant will be responsible for providing support to customers through various online channels, such as email, chat, and social media. The ideal candidate will have at least 2 years of experience in a similar customer service role and possess a resourceful and hardworking personality.

Responsibilities: - Respond to customer inquiries and provide solutions in a timely and professional manner - Manage customer accounts and maintain accurate records of interactions - Collaborate with other team members to ensure customer satisfaction - Stay up-to-date on product knowledge and company policies to provide accurate information to customers - Identify and escalate priority issues to the appropriate department - Monitor social media platforms for customer feedback and address any concerns - Assist with tracking and analyzing customer service metrics to improve processes - Implement creative solutions to enhance the customer experience

Requirements: - 2+ years of experience in customer service - Excellent communication skills, both written and verbal - Ability to work independently and prioritize tasks effectively - Strong attention to detail and problem-solving skills - Proficiency in Microsoft Office and online communication tools - Creativity and planning skills to develop innovative customer service strategies - Resourcefulness and ability to adapt to change - Flexibility to work part-time hours with remote work options

Benefits: - Travel and spending expenses covered - Training and professional development opportunities - Remote work flexibility - Competitive compensation package

Working Environment: At Navient, we thrive in an environment that embraces and navigates change seamlessly. Our team is dedicated to providing exceptional customer service and working collaboratively to achieve our goals.

Equal Opportunity Statement: Navient is an equal opportunity employer and is committed to diversity and inclusion in the workplace. We encourage individuals from all backgrounds to apply for this position.

Deadline to Apply: May 6, 2024

If you meet the above requirements and are ready to take on a challenging and rewarding role in customer service, we encourage you to apply for the Online Customer Service Assistant position at Navient in Dubai. We look forward to welcoming you to our team!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.