Online Customer Service Associate

Job Description:

Emirates Flight Catering is seeking an enthusiastic and dedicated Online Customer Service Associate to join our team in Abu Dhabi. As an Entry Level position, no prior experience is required, making this an ideal opportunity for individuals looking to kickstart their career in the aviation industry.

Responsibilities: - Respond to customer inquiries and concerns via online channels such as email, live chat, and social media in a timely and professional manner. - Provide accurate information about Emirates Flight Catering products and services. - Assist customers with placing orders, processing payments, and tracking shipments. - Resolve customer complaints and issues effectively to ensure customer satisfaction. - Collaborate with other team members to continuously improve the online customer service experience. - Uphold the company's values by maintaining a high level of customer service and professionalism in all interactions.

Requirements: - Passion for providing exceptional customer service. - Strong people management skills to handle various customer personalities and situations effectively. - Ability to work cooperatively with team members and other departments to achieve common goals. - Excellent written and verbal communication skills. - Basic computer literacy and proficiency in Microsoft Office applications. - Ability to multitask and work in a fast-paced environment. - Must be dedicated to delivering high-quality service to customers.

Benefits: - Joining Bonus for new hires. - Medical coverage for employees. - Vision insurance for eye care needs.

Working Environment: At Emirates Flight Catering, we prioritize quality in all aspects of our work, products, and services. As an Online Customer Service Associate, you will be expected to uphold this standard and deliver exceptional customer service at all times.

Equal Opportunity Statement: Emirates Flight Catering is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, national origin, age, or disability. We welcome and encourage applications from all individuals who meet the requirements of the job.

Deadline to Apply: Interested candidates should apply by June 1, 2024. Don't miss out on this exciting opportunity to join our team and start a rewarding career in the aviation industry!

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.