Online Customer Service Associate

Job Description: We are looking for a dynamic and customer-focused Online Customer Service Associate to join our team at Western Union in Abu Dhabi. As an Associate Level position, you will be responsible for providing exceptional customer service to our online customers.

Responsibilities: 1. Respond to customer inquiries and issues via online chat, email, and phone in a professional and timely manner. 2. Provide information to customers regarding products, services, and transactions. 3. Resolve customer complaints and issues with a focus on customer satisfaction. 4. Assist customers with navigation and troubleshooting on our online platform. 5. Collaborate with other departments to escalate and resolve complex customer inquiries. 6. Utilize critical thinking and analysis skills to find solutions to customer problems. 7. Document all customer interactions accurately in our database.

Requirements: 1. Minimum of 4 years of experience in customer service or a related field. 2. Resilient and passionate about providing excellent customer service. 3. Strong critical thinking and analysis skills. 4. Excellent verbal and written communication skills. 5. Ability to work independently and as part of a team. 6. Proficient in using computer systems and online platforms. 7. High school diploma or equivalent required.

Benefits: 1. Company transportation provided for part-time employees. 2. Paid Time Off (PTO) for eligible employees. 3. Employee discounts on Western Union products and services.

Working Environment: At Western Union, we cultivate a sense of ownership and responsibility at every level. We encourage our employees to take initiative and strive for excellence in everything they do.

Equal Opportunity Statement: Western Union is an equal opportunity employer and is committed to creating a diverse and inclusive work environment. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity, national origin, disability, or veteran status.

Deadline to Apply: Please submit your application by July 14, 2024. We look forward to reviewing your qualifications and welcoming you to our team in Abu Dhabi.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.