Online Customer Service Manager

We are currently seeking a dynamic and experienced Online Customer Service Manager to join our team at Dana Holding in Abu Dhabi, UAE. As a part-time position with a mid-to-senior level of seniority, we are looking for a candidate with at least 8 years of relevant experience in customer service management.

Responsibilities: - Oversee and manage the online customer service team, ensuring high-quality service and customer satisfaction - Develop and implement strategies to enhance the online customer experience and drive engagement - Monitor and analyze customer feedback and data to identify areas for improvement - Collaborate with cross-functional teams to address customer issues and improve processes - Train, coach, and mentor team members to ensure they provide excellent service and represent the brand effectively - Manage customer inquiries, escalations, and complaints in a timely and professional manner - Stay up-to-date with industry trends and best practices in online customer service

Requirements: - 8+ years of experience in customer service management, preferably in an online environment - Strong leadership skills with the ability to motivate and inspire a team - Excellent communication and interpersonal skills - Confident and resilient attitude, able to handle difficult situations with grace - Creative thinking and problem-solving abilities - Proven track record of driving customer satisfaction and loyalty - Experience with CRM systems and online customer service tools - Ability to work effectively in a fast-paced and dynamic environment - Team player with a collaborative mindset

Personality traits: - Confidence - Resilience

Soft skills: - Creativity - Teamwork

Benefits: - Remote work flexibility - Employee discounts - Travel opportunities

Working environment: At Dana Holding, we embrace diversity and create an inclusive culture that values and respects all perspectives. We believe in creating a supportive and empowering workplace where every team member can thrive and succeed.

Deadline to apply: May 15, 2024

Equal opportunity statement: Dana Holding is an equal opportunity employer and we encourage applications from candidates of all backgrounds, regardless of race, gender, age, religion, sexual orientation, or disability. We are committed to creating a diverse and inclusive workplace where every individual is valued and respected.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.