Online Customer Service Manager

Responsibilities: - Manage a team of online customer service representatives to ensure timely and effective responses to customer inquiries and concerns - Develop and implement strategies to improve customer satisfaction and retention - Monitor customer feedback and trends to identify areas for improvement - Collaborate with other departments to address customer issues and improve overall customer experience - Analyze customer data and metrics to track performance and make data-driven decisions - Stay up-to-date on industry trends and best practices in online customer service - Train and onboard new customer service representatives - Handle escalated customer complaints and provide solutions in a timely manner

Requirements: - 6+ years of experience in online customer service or related field - Proven experience managing a team of customer service representatives - Strong communication and interpersonal skills - Ability to work in a fast-paced environment and adapt to changing priorities - Resilient and motivated to exceed customer expectations - Proficient in project management and research skills - Bachelor's degree in business, marketing, or related field preferred

Equal Opportunity Statement: United Technologies is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, sexual orientation, gender identity, national origin, age, disability, genetic information, marital status, amnesty, or status as a covered veteran in accordance with applicable federal, state and local laws. United Technologies complies with applicable state and local laws governing non-discrimination in employment in every location in which the company has facilities. This policy applies to all terms and conditions of employment, including hiring, placement, promotion, termination, layoff, recall, transfer, leaves of absence, compensation, and training.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.