Online Customer Service Representative

Job Description:

We are looking for a Part-time Online Customer Service Representative to join our team at SpartanNash in Dubai. As an Associate Level position, the ideal candidate should have at least 3 years of experience in customer service. The role requires a resilient and energetic individual who possesses strong strategic planning skills and exceptional attention to detail.

Responsibilities: - Respond to customer inquiries through various online channels such as email, chat, and social media - Provide excellent customer service by addressing customer concerns and resolving issues in a timely manner - Assist customers with online orders, payments, and returns - Collaborate with other team members to ensure a seamless customer experience - Maintain accurate records of customer interactions and transactions - Stay up-to-date on company policies, products, and promotions - Assist in identifying opportunities for improvement in the online customer service experience - Handle escalated customer complaints with professionalism and empathy

Requirements: - Minimum of 3 years of experience in customer service - Excellent communication skills, both written and verbal - Ability to work independently and as part of a team - Strong problem-solving skills and a customer-centric mindset - Proficiency in using online communication tools and platforms - Resilient and able to adapt to changing priorities - Energetic and able to handle high-volume customer inquiries - Strategic planning skills and attention to detail

Benefits: - Life insurance - Parental leave - Training and professional development opportunities

Working Environment: At SpartanNash, we encourage autonomy and independence, trusting our employees to excel in their roles. We believe in providing a supportive and inclusive work environment where employees can thrive and grow professionally.

Equal Opportunity Statement: SpartanNash is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where all employees are valued and respected. Apply now to join our team!

Deadline to apply: June 12, 2024.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.