Online Customer Service Specialist

Big Lots, a leading retail company, is seeking a dedicated Online Customer Service Specialist to join our team in Abu Dhabi, AE. This part-time entry-level position is perfect for someone who is passionate about customer service and confident in their ability to provide exceptional support to our online customers.

Responsibilities: 1. Respond to customer inquiries via email, chat, and social media in a timely and professional manner. 2. Assist customers with order placement, tracking, and returns. 3. Resolve customer complaints and issues with a focus on customer satisfaction. 4. Provide product information and recommendations to customers. 5. Collaborate with other team members to ensure a seamless customer experience. 6. Stay up-to-date on product knowledge and company policies. 7. Maintain accurate records of customer interactions and transactions.

Requirements: 1. Strong communication skills and the ability to effectively communicate with customers. 2. Persuasive and able to resolve conflicts in a positive manner. 3. Passion for providing excellent customer service. 4. Confidence in handling challenging situations. 5. High school diploma or equivalent. 6. Experience in customer service is a plus but not required. 7. Flexible schedule to work evenings and weekends.

Benefits: 1. Paid overtime for any additional hours worked. 2. Training and professional development opportunities. 3. Travel and spending expenses covered for company-related activities.

Our working environment prioritizes understanding and empathy in all interactions, ensuring that our customers feel heard and valued. If you possess the required skills and are looking for a rewarding opportunity in customer service, we encourage you to apply before the deadline on July 4th, 2024.

Equal Opportunity Statement: Big Lots is an equal opportunity employer and does not discriminate on the basis of race, color, religion, gender, age, national origin, disability, or any other status protected by law. We value diversity and inclusion in our workforce and welcome all qualified individuals to apply for this position.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.