Online Customer Success Assistant

Job Description:

Toys “R” Us in Dubai is seeking a part-time Online Customer Success Assistant to join our team. As an Associate level position, the ideal candidate will have at least 3 years of experience in a customer-facing role and possess the personality traits of being energetic and hardworking.

Responsibilities: - Communicate with customers through various channels, including email, phone, and live chat, to provide support and assistance with online purchases, inquiries, and issues - Investigate and resolve customer complaints in a timely and professional manner - Collaborate with cross-functional teams to ensure a seamless customer experience online - Monitor and analyze customer feedback to identify areas for improvement and implement solutions - Provide product recommendations and guidance to customers based on their needs and preferences - Assist with order tracking, shipping inquiries, and returns processing - Stay up-to-date on product knowledge and promotions to better assist customers - Meet and exceed customer satisfaction targets and KPIs

Requirements: - High school diploma or equivalent; Bachelor’s degree preferred - 3+ years of experience in a customer service or sales role - Strong problem-solving and planning skills - Excellent communication and interpersonal abilities - Proficiency in Microsoft Office and customer relationship management (CRM) software - Ability to work independently and collaboratively in a fast-paced environment - Energetic and hardworking attitude - Availability to work flexible hours, including weekends and holidays

Benefits: - Free food onsite - Company-provided equipment - Relocation allowance for eligible candidates

Working Environment: At Toys “R” Us, we believe in aligning our work with a greater purpose and contributing to a meaningful mission. Joining our team means being part of a passionate community dedicated to delivering exceptional customer experiences and making a positive impact in the world of toys and play.

Equal Opportunity Statement: Toys “R” Us is an equal opportunity employer and prohibits discrimination and harassment of any kind. We are committed to creating a diverse and inclusive workplace where everyone feels valued and respected. All qualified applicants will receive consideration for employment without regard to race, color, religion, gender, sexual orientation, gender identity or expression, national origin, genetics, disability, age, or veteran status.

How to apply:

Apply on GrabJobs and you will be notified if shortlisted for the job.